Refund Policy
Refund Policy for RamRakshaStotra.co.in
At RamRakshaStotra.co.in, your satisfaction is our priority. Our refund policy is designed to provide a simple and hassle-free experience. We are committed to addressing your concerns and facilitating returns or replacements under the following circumstances:
Eligibility for Returns and Replacements
- Wrong Product Received: If the product you received is different from what you ordered, please provide an unboxing video for verification.
- Manufacturing Defect: In case of a manufacturing defect in the received product, a video of the defect is required for processing.
- Damaged Product: If the product is damaged during transit, an unboxing video must be shared within 12 hours of delivery.
Return Process
1. Order Cancellation
- You can cancel your order by contacting us at [email protected] within 12 hours of placing it.
- Orders for specific categories like Cakes and Flowers (with same-day or fixed-time delivery) cannot be canceled once dispatched.
- If the order has already been dispatched, cancellations will not be allowed. However, if you cancel the order post-dispatch, shipping charges will apply as detailed below:
- Domestic Shipping (India):
- ₹75 for 0-500 gm
- ₹150 for 500-999 gm
- ₹250 for 1-2 kg
- ₹250 + ₹125 per additional kg for orders above 2 kg
- International Shipping: Only the product cost will be refunded after deducting shipping charges.
2. Breakages
If your order arrives broken or damaged, share an unboxing video with us at [email protected] within 12 hours of delivery. We will take immediate action to resolve the issue.
3. Wrong Product Received
If you receive a product that is not what you ordered, provide an unboxing video and contact us immediately via chat or email at [email protected]. You may return the unused product in its original packaging within 24 hours for a refund or exchange. Our team will assist you with the return pickup process.
Refunds for Non-Eligible Returns
For returns that do not fall under the above categories, we will refund the product cost after deducting applicable freight/shipping charges as follows:
- Domestic Shipping (India):
- ₹75 for 0-500 gm
- ₹150 for 500-999 gm
- ₹250 for 1-2 kg
- ₹250 + ₹125 per additional kg for orders above 2 kg
- International Shipping: Only the product cost will be refunded after deducting shipping charges.
Refund Timeline
Once your return is successfully picked up and the item is received in good condition, we will initiate the refund process. The refund amount should reflect in your account within 7-10 working days, depending on your bank’s processing time.
For any discrepancies, we may request you to share a screenshot of your bank statement. Contact us at [email protected] for assistance.
We aim to make your shopping experience smooth and satisfying. For any queries or concerns, feel free to reach out to us at [email protected].